What's in a name? 

Jun 01, 2010

When Illinois State University hired me in 2003, our academic degree had a long and cumbersome name: Industrial Technology/Printing Management and Imaging Technologies. We couldn't get many students interested in our discipline, and I suspected the program name had a lot to do with it. Even though our graduates were finding good jobs in the industry, unless students had a great experience in a dynamic

Full-service feat 

Jun 01, 2010

Marketing Alliance Group (Dalton, GA ) received an SGIA Golden Image award during SGIA Expo in October 2009. The winning entry, Wear-Dated Dandelion Overlay, won top honors in the Plastic Products/Digital Entries category. The graphic was produced with an Inca Spider using 4-color process and white UV inks by Nazdar. It was printed on 0.02 clear PETG and then diecut to fit as an overlay on a carpet

APEtc. 

Jun 01, 2010

Printers making the marketing transition 

Jun 01, 2010

Much has been published by industry consultants on how printers have to transform themselves into Marketing Service Providers. Has anyone defined the elements of marketing services and provided a way for printers to offer these services? Penton and AMERICAN PRINTER have done this for you. Penton data, which includes primary and secondary research (Penton owns the Chief Marketer franchise), shows that

Installations 

Jun 01, 2010

Partnering with Fujifilm Graphic Systems Division, Universal Printing (Durham, NC) has installed a new 4-up Dart thermal platesetter and is now running Fujifilm's Ecomaxx-T processless plates. Trade print service provider AccuLink (Greenville, NC) has installed an HP Indigo 7000 Digital Press and HP Exstream software to expand its portfolio of value-added solutions and meet growing demand for multipage,

xpedx joins SGP as Gold Patron 

Jun 01, 2010

The Sustainable Green Printing Partnership welcomes the addition of xpedx (Loveland, OH) as a Gold Patron. Through the generous support of companies like xpedx, the SGP Partnership is able to keep program participation fees for printers low. xpedx customers continue to look for ways to become more sustainable in their day-to-day operations, and the SGP Partnership helps them achieve this goal, says

NAPL, NPES, PIA announce Vision 3 Summit 

Jun 01, 2010

The National Association for Printing Leadership (NAPL); NPES The Association for Suppliers of Printing, Publishing and Converting Technologies (NPES); and Printing Industries of America have joined forces to create a new leadership conference for graphic communications executives the Vision 3 Summit. Scheduled for March 13-16, 2011, printing company and vendor executives will convene at the J.W.

Paper & Ink, part II 

Jun 01, 2010

New digital swatchbook CTI Paper USA's (Sun Prairie, WI) new digital promotional piece uses dramatic 4-color imagery to show off CTI's eclectic collection of digital specialty papers. Brands featured include Aspire Petallics Digital, Currency Digital, Glama Natural Digital and Aspire Petallics Color Copy. The 4.125 5.25-inch piece displays high print quality on a variety of leading commercial digital

Research results 

Jun 01, 2010

In August 2009, Penton Media's (parent company of AMERICAN PRINTER) research department conducted a study of the commercial printing industry. The study generated 551 responses from printing industry executives. Research objectives included gauging participants' awareness of virtual trade shows, discovering subjects of interest for online education, identifying trade show attendance intentions and

100 Words or Less: How is the print chief executive's role changing? 

Jun 01, 2010

Saving sheets 

Jun 01, 2010

Over the years, economics, time and space have changed many pressroom practices — some for the good and some for the worse

Customer satisfaction vs. delight 

Jun 01, 2010

Changes in customer perceptions, needs, experiences and objectives precede changes in customer behavior. That alone is justification for ongoing research by a graphic arts company. Well-conceived, ongoing research can be an early warning system with a direct positive impact on customer retention. Early detection of changing customer attitudes and perceptions can prevent account loss. One of the great

The Philadelphia Story 

Jun 01, 2010

OnDemand debuts include three new digital presses, Photo software and wine label substrates, Transforming print streams, & continuous-feed saddlestitching

Industry Events 

Jun 01, 2010

June 7-11Orientation to the Graphic Arts, Rochester Institute of Technology, Rochester, NY, (800) 724-2536 ext. 815, www.seminars.cias.rit.edu 14-16Introduction to the Lithographic Process, Clemson University, The Sonoco Institute of Packaging Design and Graphics (Clemson, SC), www.graphics.clemson.edu 15-18Printing Process Identification & Image Analysis for Forensic Document Examiners, RIT, Rochester,

Going up 

Jun 01, 2010

I was standing in an elevator in commercial printer Rider Dickerson's old building on Chicago's Printers Row, in recent history. As I recall, that building was about 100 feet wide by 150 feet deep by 12 stories high. The freight elevator must have been a department on their scheduling board. Rider Dickerson is no longer on Printers Row, having moved when they acquired their newest press. I think it

Blade runners 

Jun 01, 2010

No pit stops for this jogger Woodward (East Rutherford, NJ) introduces six jogger models: four new no pit models and two hand-truck models. The joggers offer solid side supports to improve the jogging of a wide range of substrates. Add complete hands-free, full automatic turning and jogging to any Woodward machine or partial automation. See www.woodwardusa.com. Compact cutter keeps operators safe

Good old days weren't necessarily so 

Jun 01, 2010

In 1983, I graduated from high school. I bought a Smith-Corona electric typewriter with built-in correction capabilities. That Christmas, my father gave me a Sony Walkman knockoff. While I was sipping eggnog and marveling at these pinnacles of technology, the holiday wasn't a happy one at Japs-Olson. The Minneapolis printer was mired in an ugly labor dispute. As Jean Williamson explains in 100 Years

The owl & the centipede 

May 01, 2010

A midsize printer closed the other day. But its story was especially poignant, because Alonzo Printing (Hayward, CA) had been recognized in the press for doing many of the right things, such as establishing a name as an environmentally responsible printer and repositioning the company as a marketing services provider. Alonzo's closing reminded me of the story of the owl and the centipede. One day,

Paper& Ink 

May 01, 2010

Value priced text, cover line Finch Paper (Glens Falls, NY) announces the newly available Finch Fine Swatchbook. Finch Fine fulfills aesthetic and economic expectations in wide product line stocked for digital and offset, in 60 lb. text to 200 lb. double-thick cover. The new swatchbook uses a farmer's market analogy to convey the authentic look and feel of its Finch Fine line. The locally grown, neighbor-farmer

APEtc. 

May 01, 2010

100 Words or Less: How do you provide good customer service? 

May 01, 2010

Customer service starts with our ideal customer profile: a customer that values the supplier relationship and appreciates excellent customer service. Lowest-of-three-bid customers aren't significant accounts for us. Our commitment is to provide superior products and service, and we gift wrap that effort with effective communication and caring service. It's a day-to-day effort. While we embrace technology,

Industry Events 

May 01, 2010

May 11-14MailCom 2010, Atlantic City Convention Center, Atlantic City, NJ, (609) 264-0120, www.mailcom-conference.com 17-19Offset and Beyond, PIA, Baltimore, MD, (800) 910-4283, www.printing.org/offsetandbeyond 17-192010 BIA Mid Management Conference, Baltimore, MD, (412) 259-1806, www.bindingindustries.com 18-24Ipex 2010, IRR Exhibitions, NEC, Birmingham, England, www.ipex.org June 2-4Predictable

People 

May 01, 2010

Global Graphics (Acton, MA) has appointed Mike Finta as development director reporting to CEO Gary Fry. Elan Lennard has been promoted to director of quality assurance. Soren Larsen has joined KBA North America (Dallas) as senior vice president of sheetfed sales for North America, and reporting directly to president and CEO Mark Hischar. Patrick Callahan has joined xpedx (Cincinnati, OH) as director

Things that make you go hmm 

May 01, 2010

One thing was missing at CPI Firmin-Didot: signatures. In most printing operations, it's typical to see pallets of work in process. But at CPI, it's in dog, out sausage on both its vintage Cameron book production system and HP T300-driven Quantum line. Very few of the veteran industry observers had ever seen a Cameron belt press less than 50 were built. According to Frank and Richard Romano's invaluable

Get out the old-age asterisk 

May 01, 2010

Industry consultant Clint Bolte (www.clintbolte.com) says the defintion of short run differs from one buyer to the next. He also notes that sheetfed offset printers can go pretty low these days: If a printer is running process color presses in the pre-1995 era, he or she will consider short run work to be in the 1,000 to 2,000 impression range, says Bolte. The same printer with the same journeyman