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John Roberts Co. honored for fulfillment excellence

Jul 1, 2010 12:00 AM


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Minneapolis-based John Roberts Co. was recently recognized at the Mailing & Fulfillment Service Assn.’s Annual Conference for being the tenth MFSA Fulfillment Accredited company nationwide. John Roberts joins Fulfillment Concepts, Marketing Support Services, SGI, Great Lakes Direct, Mossberg & Co., Complemar Packaging & Fulfillment, W.A. Wilde, Corporate Communications Group, and Impact Proven Solutions.

Manager Connie O’Keefe says, "We sought MFSA Fulfillment Accreditation because we understand the importance of having our processes and procedures stand up to the scrutiny of an outside auditor, of keeping our process improvement bar high and to continue to be watchful for improvements in our procedures and workflow. Achieving the MFSA Fulfillment Accreditation has provided us with an additional tool with which to create value for our customers.”

The Mailing & Fulfillment Service Association unveiled in April 2007 the industry’s first fulfillment accreditation program after years of research and development. The purpose behind this program is to enable fulfillment operators to be recognized for their documented commitment to fulfillment, to help other fulfillment operators to improve their operations, and to show customers which companies are the “cream of the crop.” Accredited companies must complete a comprehensive application seeking documentation in 11 critical general operational areas and be subject to an audit of their operations in 14 technical and operational areas such as receiving, and put-away, order picking, order packing, hand assembly, returns, reporting, etc. Overall the accreditation program has 168 criteria to examine. Applicants must pass all the required elements (55) and 75% of the supplemental elements (113).