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InfoTrends predicts rebound in document outsourcing

Mar 12, 2010 12:00 AM


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InfoTrends (Weymouth, MA) has released its “Document Outsourcing Forecast for 2008 – 2013.” According to InfoTrends, the document outsourcing market is expected to start to bounce back as the effects of the economy diminish, with revenues beginning to rebound in the outer years of the forecast period.

“With the economy stabilizing, companies are starting to refocus their attention on core business strategies and engage external assistance for non-core areas, such as document and business communications services,” the firm reports. InfoTrends notes, however, significant changes in the way businesses engage with document outsourcing providers: ”Companies are looking across output environments ... to try to lower the costs of their document-related processes. This broader and more integrated view of the business communications value chain and document lifecycle has increased the strategic nature of outsourcing relationships. Many clients have increasingly begun to approach service providers in the form of a partnership for a total business solution, rather than the more traditional procurement-driven model. Existing and new players are responding to the shifting demands of the market by offering an expanded services portfolio that increasingly addresses the entire document lifecycle, as well as other related business communications services beyond print. More importantly, these service providers are becoming process owners and value chain managers.”

InfoTrends’ research also has shown an increased focus on evidence of the financial benefits of document outsourcing: “Providers who demonstrate business process-oriented focus, solid return on investment (ROI) measurement, and flexibility will be in the best position to succeed.”

InfoTrends’ U.S. Document Outsourcing Market Forecast: 2008-2013 provides strategic, financial, and statistical information that brings to light a number of compelling opportunities for service providers and customers.

The 41-page report is available from www.infotrends.com.