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Meet Brown Printing

Oct 31, 2001 12:00 AM,

Brown Printing Co. was founded in 1949 by Wayne Brown in Waseca, MN, as an offshoot of his father's newspaper printing operation. Catalogs, auction bills and other publications were produced on flatbed letterpresses. In 1969, Bumps sold the company to Bemis Corp. (Minneapolis). Gruner+Jahr AG & Co., one of Europe's largest magazine publishers, bought Brown Printing in 1979. Brown acquired its Woodstock,

Dealing with irate customers

Oct 1, 2001 12:00 AM, BY DON MERIT Contributing editor

Customer service representatives (CSRs) live in constant danger of receiving nasty telephone calls from angry customers. Almost always, these calls come at a bad time, and without warning. Nonetheless, CSRs must be able to handle each call calmly and skillfully. For example: A call comes in from one of your company's largest customers that has been working with your company for 10 years. The client

TOP REASONS FOR REWORK

Oct 1, 2001 12:00 AM,

Excessive color variation was the No. 1 reason printers partially or completely reprinted a job at their expense, according to a recent survey. Print defects such as hickeys ranked second, followed by short counts, wrong copy or images/corrections not made, and problems with digital files. Printers identified most of these problems as resulting from press-run problems (37 percent), followed by production

Fox River Paper acquires Gilbert Paper

Oct 1, 2001 12:00 AM, AP Staff

Fox River Paper (Appleton, WI) has acquired the Gilbert Paper Co. business and selected assets from Mead Corp. (Dayton, OH). Fox will produce and sell all of the Gilbert products as part of a separate branding strategy. Approximately 100 current Gilbert Paper Co. employees will join Fox River Paper, however, there will likely be job reductions related to the integration of the companies’ converting

Westport: exceeding expectations

Sep 1, 2001 12:00 AM,

I spent 10 years in the newspaper advertising business before starting this company from scratch, recalls Westport Printing & Fulfillment owner Larry Steinman. I didn't know anything about paper or how to run a press or a folder, but I knew I could manage people and sell print. Steinman adds that leaving corporate politics behind and starting his own business enabled him to focus on satisfying customer

The road to gold

Sep 1, 2001 12:00 AM, BY LAUREN CAMPBELL Editorial intern | APeditor@primediabusiness.com

Focus, goals and investing in people set NAPL's Management Plus Award winners apart from the pack For more than 20 years, NAPL (Paramus, NJ) has recognized printers that use effective management strategies through the Management Plus Awards Program. Three awards gold, silver and merit are given for excellence in business management. (For more on the awards, see What is the Management Plus Program?

tips for offset/digital success

Sep 1, 2001 12:00 AM, BY SAMANTHA OLLER Associate editor | soller@primediabusiness.com

As digital-printing technology matures and its cost points recede, printers have begun teaming their conventional offset presses with new digital presses. Their aim: to offer a unique value-added service that can also turn a profit. Transactional printing, newsletters, labels, plastic cards, retail flyers, direct mail and human-resource booklets are the more common applications that benefit from the

Moving on up

Sep 1, 2001 12:00 AM, BY MAYU MISHINA Managing editor | mmishina@primediabusiness.com

Moving to a new facility can wreak havoc with operations if you don't follow a few ground rules When Dave Sunderland is asked to describe his most challenging move, he talks about a downtown printer that relocated from five floors in an old building with limited truck access to a newer facility on the outskirts of the city. The move began on a Friday. The company's press equipment, prepress and bindery

Telephone tips for the CSR

Sep 1, 2001 12:00 AM, BY DON MERIT Contributing editor, and a customer service, production management and estimating consu

CUSTOMERS WANT TO SPEAK TO A LIVE PERSON, CONDUCT BUSINESS AND MOVE ON TO THEIR NEXT ACTIVITY Contact between customers and customer service representatives (CSRs) almost always takes place on the telephone. Therefore, the way CSRs handle themselves on the phone is all-important. Here are some tips that can help CSRs become effective telephone communicators: The phone can ring at any time. Stay close

Setting up a fulfillment operation

Sep 1, 2001 12:00 AM, BY A. JOHN GEIS Contributing editor and principal of A.J. Geis Associates (Chapel Hill, NC)

More printers are meeting customer requests to act as order-fulfillment centers, where the printer holds part of a print job and ships the remaining quantity at a later time per the customer's instructions. PIA (Alexandria, VA) reports that in 1999, roughly 30,000 printing companies (out of about 50,000) had fulfillment capabilities. By offering fulfillment services, a printer can be more of a full-service

The basics of paper buying

Aug 30, 2001 12:00 AM, BY MARK J. SUBERS Contributing editor and president, Grade Finders, Inc. | mark@gradefinders.com

What you need to know about quantity and unit of measure, M weight, basis weight, color, finish and grain For the newcomer, many aspects of paper ordering can be confusing. Once you know the basics, however, the process isn't quite so intimidating. One quick caveat: each particular mill has its own requirements, so the following information should be used only as a guide. For specific mill requirements,

T-Bird: printing that rocks

Aug 1, 2001 12:00 AM,

T-Bird Entertainment Printing & Graphics (Reno, NV) serves major corporations, hotels and casinos on the West Coast. Its clients include MP3.com, Iomega, Fox Television and Nickelodeon. But most people are intrigued by its entertainment work. T-Bird helps customers keep a venue or event secure while creating stunning art prized by collectors. The company provides backstage passes, signage, guest lists

Avoiding paper-specifying pitfalls

Jun 29, 2001 12:00 AM, BY CHERYL DANGEL CULLEN Contributing editor | APeditor@intertec.com

Build solid relationships with your distributors, and educate employees and customers How can you avoid common paper-specifying mistakes? Here are some handy tips from printers, paper distributors and other industry experts. CULTIVATE RELATIONSHIPS | Relationships with distributors are No. 1, says Gary Dickson, president of Dickson's, Inc., an Atlanta-based specialty printer. Build relationships.

Meet the new nifty fifty

Jun 1, 2001 12:00 AM, SPECIAL SECTION BY AMERICAN PRINTER STAFF

To what do you attribute your company's growth during the past three years? This simple question yielded some diverse and humorous responses from this year's Top 50 Fastest Growing Printers. Copy Solutions (Brentwood, TN), for example, credits its growth to its competition not upgrading equipment to meet customer demands. Vision Graphics (Loveland, CO) cites sheer determination and strategic investments

R.R. DONNELLEY STREAMLINES

May 1, 2001 12:00 AM,

R.R. Donnelley & Sons Co. (Chicago) is planning to create a cost-effective, integrated and flexible printing platform of the future for its magazine, catalog and retail customers. As part of the process, the company will invest more than $300 million within the next two years to improve the efficiency of its long-run printing network, including upgrading plants with fewer but wider and faster presses

April 2001

Apr 13, 2001 12:00 AM,

COVER STORY: PRESSROOM | The 21st century web press: Energy efficiency, improved makeready and productivity become reality. By Dr. Daniel G. Wilson PREPRESS |Is there money in digital asset management? Yes, but DAM requires new sales skills and a keen eye on internal costs. By International Prepress Ass. (IPA) PRESSROOM | Closing the color-control loop: Automated ink-density control systems offer

Sells Printing: embracing new technology

Apr 1, 2001 12:00 AM,

American printer recently spent a day at Sells Printing (New Berlin, WI). Don Schroeder, president and CEO; John Moebius, vice president, sales; Craig Beedy, vice president, technology; and Eric Lacey, vice president, manufacturing, showed us their new double-web Sunday 2000 installation, in-house digital photography studio, digital asset publishing capabilities, softproofing and wireless phone system.

NEW PRODUCTS

Apr 1, 2001 12:00 AM,

FOLD, PERF, SCORE & SLIT Graphic Whizard presents the FoldMaster 250, an air-feed folding, perforating, scoring and slitting system. It features 17-inch sheet width for scoring cover stock and is rated at 25,000 sph. State-of-the-art electronics offer counter, speed control and optional batching. Conveyor outfeed delivery is standard. Users can perforate, score and slit using individually adjusted

Remaining profitable in a slowing economy

Apr 1, 2001 12:00 AM, BY KATHERINE O'BRIEN editor | kobrien@intertec.com

WHILE WE ALL MAY HAVE HOPED FOR A QUICK ECONOMIC BOUNCE-BACK, IT LOOKS LIKE WE'RE IN FOR A LONG AND DEEP RECOVERY Stop me if you've heard this one. The owner of a printing company is in his doctor's office. I have some good news and some bad news, the doctor tells him. The bad news is you have only three months to live. What's the good news? asks the stricken owner. The good news is you're a printer

Facing facts: Printing business is slowing down

Apr 1, 2001 12:00 AM, BY M. RICHARD VINOCUR Contributing editor and president of Footprint Communications, a Fort Lee, NJ,

DO YOU WEAR ROSE-COLORED GLASSES OR DO YOU DEVELOP A STRATEGY FOR A WEAKER ECONOMY? A couple of months ago, I was scanning one of the other industry magazines and came upon a rather disturbing editorial. The editor addressed the current economic slowdown and advised, Even if economic conditions aren't serious, anxious voices can make them seem so. The crux of his message seemed to be that if you have