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Ricoh Launches Industry-First Centralized Critical Communications Software and Services Portfolio

Feb 13, 2013 12:00 AM

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New suite enables small and medium-sized print service providers to cost-effectively leverage the high integrity and compliance-driven solutions that power transactional shops  

LUCERNE (Hunkeler Innovationdays) - February 11, 2013 – Ricoh, a leading provider of digital output solutions, today announced at Hunkeler Innovationdays the launch of its Critical Communications software and services portfolio.  For the growing number of print jobs subject to regulation, where every element must be perfect, and output must be tracked and reported, Ricoh’s solutions will offer print service providers a wealth of applications and tools to help increase operational integrity and more quickly deliver compliance-driven output. 

Shown for the first time at Hunkeler Innovationdays in Lucerne, Switzerland from February 11-15, 2013, the track and trace capabilities of this industry-first suite will empower small to mid-sized printers with one streamlined package to bring the functionality of piece-level workflow into their operations – something that has never been offered before via one centralized solution.

Initially leveraging the native PDF capabilities of Ricoh ProcessDirector Express, the Critical Communications portfolio will offer precise tracking capabilities that will allow printers to easily pinpoint errors in jobs, jobs requiring manual intervention, or documents that need to be reprinted due to downstream finishing issues. As regulations continue to tighten, the Critical Communications portfolio will ease the pain felt by printers by providing  solutions that were originally only available to large transactional printers.

“Print providers are looking to expand their businesses and take on more work from their customers but they may not have the necessary tools to meet compliance and print integrity requirements of such jobs as federal regulation letters, explanation of health benefits, or lottery tickets,” said Theresa Lang, vice president, solutions and services, Ricoh.  “They are all feeling the pressure to deliver perfect critical output and today there is simply not a proven, cost-effective solution available to help them. This new addition to the Ricoh portfolio will empower customers with the tools needed to address the ever-evolving requirements of critical output.”

Europe remains at the forefront of advanced personal communications technology and solutions, having pioneered the TransPromo concept. Ricoh’s Critical Communications solutions will enable our clients to improve still further the performance and productivity of their critical print output.”

The first module to be shown is Track and Trace, a feature of DocEnhancer,  which provides printers with a way to barcode and scan every printed piece, and create a report showing that every piece was produced correctly, while also allowing printers to control every other part of the entire production print process. Track and Trace is the first of a broad range of many new solutions that will comprise the modular Critical Communications portfolio – all designed to help small and medium-sized printers integrate existing processes and begin transforming output processes to fit the shifting demand of their customers.

For more information about Ricoh at Hunkeler Innovationdays, please visit  For more information about Ricoh ProcessDirector Express, please visit