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Quadient Announces Third CX Transformation Day to Share Insights on Evaluating a Brand’s Customer Experience and Driving Digital Transformation

May 16, 2018

Registration now open for six educational webinars being held May 24

Quadient, formerly GMC Software, the award-winning leader in Customer Communications Management (CCM), will be hosting its third Customer Experience (CX) Transformation Day virtual event on Thursday, May 24, 2018. This series of educational webinars is designed to provide marketing, IT and customer experience leaders and executives with information and insights on how to evaluate a brand’s customer experience and drive digital transformation.

“We are excited about our lineup of leading experts and thought leaders in the customer experience industry,” said Tamir Sigal, CMO, Quadient. “Building on the success of our two prior events, our third Customer Experience Transformation Day is designed to have a multitude of innovative and practical insights about transforming a brand’s digital experience for today’s consumer. With more than 1,500 people globally having expressed positive reviews after attending these events, we look forward to providing the same high level of interest at our third CX Transformation Day.”

Registration is free for CX Transformation Day sessions. Register for all six sessions or just a few by clicking here.

The schedule for CX Transformation Day is as follows:

9:00-9:45 a.m. EST – Keynote: CX & Digital Transformation – Deconstructing the Hype

Presented by a panel of thought leaders and practitioners from CXPA, Sapient and ANRO who will discuss and deconstruct the latest disruptive technologies.

9:45-10:25 a.m. EST – Research Briefing: Understanding the Intersection of CX & Communications

Terry Frazier, research director with IDC, outlines lessons from the omni-channel consumer and the “New Workplace” along with his recommendations on customer responses and fluid messaging across channels and interactions.

10:25-11:05 a.m. EST – Inspire R12 & Digital Advantage Suite: Business Benefits & Impact

Scott Draeger M-EDP, Quadient’s VP of product marketing, and Elizabeth Dailing, Quadient’s senior director of portfolio marketing, discuss the business benefits of the latest release of Quadient Inspire plus the introduction of Quadient’s Digital Advantage Suite.

11:05-11:35 a.m. EST – Asia Pacific Perspective: CX at the Speed of APAC

David Daoud, founder of E-learn2grow and principal consultant – fintech, digital transformation & operational excellence with Maltem Consulting Group in Hong Kong, outlines the blazing speed at which the APAC region is facing consumers’ changing demands for customer experience and digital experience.

11:35-12:05 p.m. EST – Customer Experience Management – It’s All About the People

Karla Wentworth, head of marketing operations at HomeServe UK, outlines how to create seamless customer experiences by focusing on your people: your staff first and then focus on the technological execution second. This is a must-watch for anyone tasked with digital transformation wanting to understand how to focus on their internal teams first.

12:05-12:35 p.m. EST – How to Avoid Digital Transformation Failure: A Quadient Perspective

Jenda Knoulich and Richard Adolph of Quadient outline why most digital transformation projects fail, the lessons learned, and outline Quadient’s own take on making sure such pilot projects at the core of the business or at the edge succeed in both technical requirements and tactical execution.

About Quadient, formerly GMC Software

Quadient helps companies deliver meaningful interactions with current and future customers. A Neopost Digital Company, the Quadient portfolio of technology enables organizations to create better experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels. Our solutions bring together and activate the entire organization in the name of customer experience, through better collaboration and visibility into the customer journey. Quadient supports thousands of clients and partners worldwide in the financial services, insurance and service provider industries in their quest to achieve customer experience excellence via mobile, digital, social media and print technologies.

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